Cancellation and Refund Policy

Last updated: 21 October 2026

This policy forms an integral part of the Terms and Conditions of Sale of PARAZZO AG (Swiss IQ Association). In short: the subscription can be cancelled at any time with one click, free of charge, with effect from the end of the current month.

1. Cancelling during the 72-hour trial

The customer can cancel at any time during the 72-hour trial, from "My account" or by email to info@parazzo.ch. No subscription payment is then taken. The £19.90 paid for the test and certificate is non-refundable, subject to the statutory right to cancel (clause 3).

A reminder email is sent no later than 24 hours before the end of the trial, showing the date and amount of the first payment.

2. Cancelling the monthly subscription

The customer can cancel their subscription at any time, without giving a reason and free of charge:

with one click in the "My account" section;
or by email to info@parazzo.ch.

Cancellation takes effect at the end of the current monthly period. The customer keeps access until that date and no further payment is taken. A cancellation confirmation is sent by email. The month already started is not refunded pro rata, except under the statutory right to cancel or where the law provides otherwise.

3. Statutory right to cancel (consumers in the UK, EU and EEA)

3.1 Cancellation period. Customers who are consumers resident in the UK, the EU or the EEA may cancel the contract without giving a reason within 14 days of the contract being formed.

3.2 IQ test and certificate (digital content). The test and certificate are supplied immediately after payment. When ordering, the customer expressly requests this immediate supply and acknowledges that they lose their right to cancel for the test and certificate once these have been supplied. This request is collected through a separate tick box and confirmed by email.

3.3 Subscription (digital service). The customer expressly requests that access starts during the cancellation period. If they cancel within the 14 days, they are refunded the amounts paid for the subscription, minus an amount proportionate to the service provided up to the time they told us they were cancelling.

3.4 How to cancel. The customer informs PARAZZO AG of their decision by a clear statement, by email to info@parazzo.ch or by post to PARAZZO AG, Marktgasse 5, 4051 Basel, Switzerland. They may use the model cancellation form below, but this is not obligatory. It is enough to send the statement before the cancellation period expires.

3.5 Refund. The refund is made no later than 14 days after we receive the cancellation, using the same payment method as the original transaction, at no cost to the customer.

Swiss law does not provide a general right to cancel online purchases. Customers resident in Switzerland or other countries can nevertheless cancel at any time as set out in clause 2.

4. Missed or failed exams

An exam that is not taken or not passed, for any reason (absence, lateness, exam conditions not met, fail, cancellation for cheating), may be resat at a later session for £4.99 including VAT per exam. This amount is charged to the stored card when the customer registers for the resit from their account; a receipt is sent by email.

The resit is free if the exam could not take place because of a technical failure on our side or on the side of our providers (the Service, Didit, SMOWL). In that case the customer is registered free of charge for the next session.

Resit fees are non-refundable once the session has taken place, except in the case of a technical failure on our side.

5. Cancellation by PARAZZO AG

If we stop providing the Service or cancel an exam session, the customer is refunded pro rata for the unused part of the subscription period, or registered free of charge for the next session in the case of a cancelled exam.

If the account is suspended or closed because of a serious breach by the customer (cheating, account sharing, disclosure of questions), the current month is not refunded. The customer is informed of the reasons by email and may challenge the decision within 14 days.

6. Disputes and refunds

For any refund request or dispute about a payment, the customer should first contact info@parazzo.ch. We handle the request within 5 working days. Approved refunds are made to the original payment method within 14 days.

Appendix: model cancellation form

(Complete and return this form only if you wish to cancel the contract)

To PARAZZO AG, Marktgasse 5, 4051 Basel, Switzerland – info@parazzo.ch:

I hereby give notice that I cancel my contract for the supply of the following service:

Service concerned: ……………………………………………
Ordered on: ……………………………………………
Name of customer: ……………………………………………
Account email address: ……………………………………………
Address of customer: ……………………………………………
Date: ……………………………………………
Signature (only if this form is notified on paper): ……………………………………………